Runbooks

Runbooks are operational procedures for diagnosing and resolving common production incidents.

Available runbooks

Runbook	When to use
Queue Debugging	Queue stuck, tasks not being processed
Replay Failed Jobs	Failed tasks that need to be replayed
Cron Incident Triage	Cronjob failure, production alert
Production Health Checks	Routine system health check
API Failure Triage	External API errors (carriers, marketplaces, Magento, payments)
Payment Issues	Stuck refunds, payment mismatches, double charges
Marketplace Sync Issues	Stock drift, missing orders, catalog or price sync failures